Commitment to Quality

Anticipating the telecommunications industry’s need for better control over end-to-end service quality, Healy & Co is now certified as compliant with both TL 9000 and ISO 9001 standards. Quality certification has become a key to delivering end-to-end quality of service. Healy is in sync with telecom giants such as AT&T and Verizon who follow the standards and will require TL 9000 certification from vendors in 2009.

The rigorous quality standards are needed in the complexity of today’s telecommunications world, where a single phone call transits, on average, three independent networks. The average number of independent “hops” for a data session is even higher. Keen to preserve and improve service quality across networks, the telecommunications industry is rallying around TL 9000 standards that embody ISO 9001 and add additional requirements and measurements.

Newly certified Healy & Co, a business process outsourcer of engineering services for telecom networks, is a new breed of supplier which exemplifies how being a large company is no longer the price of entry into the marketplace serving big telecom. Large enough to scale for big infrastructure projects, streamlined to reduce costs, equipment-vendor neutral and delivering high touch service, “Healy & Co will leverage its new quality certification to achieve higher levels of customer satisfaction by assuring timely and seamless service delivery,” announced Eileen Healy, CEO. “Our Quality Management System was developed specifically for the telecom industry and in addition to passing the independent audit, Healy was cited by the auditor for a number of strengths that went above and beyond simple compliance. This further assures customers of our responsive, reliable, and lower cost delivery system,” said Healy.

TL 9000 certification can lead to incremental cost savings by increasing efficiency through consistent, ontime execution. Incremental cost-savings are significant in the large scale infrastructure projects where Healy & Co specializes. Healy has been a key participant in state and regional network builds and upgrades including the rearrangement of a seven state mid-western U.S. network that resulted in the saving of over $10M and the upgrade of an eight state Western U.S. network in record time. “The certification deepens our relationships with existing customers and industry partners. It also puts us front and center for new market opportunities as a quality leader,” said Healy.

The ISO certification follows industry acknowledgement of Healy & Co at the QuEST Forum Best Practices conference held in Denver in September. The conference highlighted the Healy quality policy named CIC it!® (pronounced “kick it”), short for “continual improvement counts”, an approach by which Healy employees ensure and improve service quality for customers. The QuEST Forum administers the TL 9000 standard, the world's first industry-specific standard to define requirements for quality management systems and provide members with a set of performance-based measurements used in determining "best in class" performance rankings for industry products and services. Healy & Co is a member of the QuEST Forum.

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Healy & Co is an ISO9001:2000 and TL9000 certified company 

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